Refund Policy

At The OddBall Wagon, we believe in making your shopping experience as smooth and enjoyable as possible. We stand behind our products and want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple and hassle-free return and refund policy.

10-Day No Questions Asked Return Policy

How to Return

1. Initiate a Return: Contact our support team at support@theoddballwagon.com within 10 days of receiving your order. Please provide your order number and details about the return or exchange you would like to process.
2. Schedule a Pickup: We will arrange for our courier partner to pick up the package from your delivery address at no extra cost. Our team will coordinate the pickup at a convenient time for you.
3. Prepare Your Item: Ensure that the item is in its original condition: unworn, unused, and with all tags and packaging intact. Securely pack the item in its original packaging or a similar protective alternative to avoid damage during transit.
4. Return Processing: Once we receive the returned item, we will process your refund or exchange within 5 business days. You will receive an email notification confirming the completion of your refund or the dispatch of your exchange.

Refunds and Exchanges

Refund Options: We can process a refund to your original payment method, whether it is your bank account, credit card, or other payment method used at the time of purchase. This service is provided free of charge, aligning with industry practices.

Exchanges: If you prefer an exchange, indicate this in your return request. We will do our best to replace your item with the same design and size, subject to availability. If the item is out of stock, we will offer you a refund or alternative options.

Important Details

• Pickup and Return Costs: We cover the cost of the return pickup service, ensuring a seamless and cost-free experience for you.
• Condition of Items: Items must be returned in their original condition. We cannot accept returns for items that have been worn, washed, or altered in any way.
• Non-Returnable Items: Personalized items and innerwear are non-returnable unless they are defective or damaged upon arrival.
• Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately at support@theoddballwagon.com. We will arrange for a replacement or a full refund, including any shipping charges.