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The OddBall Wagon
The OddBall WagonEmbrace the Odd, Join the Wagon!
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Shipping Policy

At The OddBall Wagon, we strive to deliver your quirky and unique apparel with care and efficiency. We are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep. This Shipping Policy outlines our shipping practices, including shipping methods, costs, delivery times, and other relevant details.

1. Shipping Locations

We currently ship exclusively within India. We aim to reach every corner of the country, from bustling cities to remote towns, ensuring that everyone can enjoy our creative products.

2. Order Processing Time

Standard Processing Time

  • Processing Duration: Orders are typically processed within 1 to 2 business days from the time of purchase. This period includes order verification, quality checks, and packaging.
  • Business Days: Processing occurs Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Peak Periods

During peak shopping periods such as holidays and sales events, processing times may be extended by an additional 1 to 3 business days. We appreciate your patience during these times.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

Standard Shipping

  • Delivery Time: Typically 5 to 7 business days from the date of shipment, depending on your location.
  • Carrier: We partner with reliable carriers like Delhivery, Blue Dart, and DTDC to ensure timely and safe delivery of your orders.

Expedited Shipping

  • Delivery Time: Usually 2 to 3 business days from the date of shipment.
  • Carrier: Expedited shipping is handled by top-tier carriers to guarantee faster delivery.

Express Shipping

  • Delivery Time: Within 1 to 2 business days from the date of shipment.
  • Carrier: This option uses premium services from leading carriers for the quickest delivery possible.

Delivery Area Considerations: Deliveries to remote or rural areas may take longer than the standard delivery times. We will inform you if there are any expected delays due to your location.

4. Shipping Costs

Standard Shipping

Charges: Standard shipping is free for all orders above Rs 999. For orders below Rs 999, a flat shipping fee of Rs 50 is applied.

Expedited and Express Shipping

Charges: These options are available at an additional cost, calculated at checkout based on the delivery location and the weight of the package.

Promotional Offers

We occasionally offer free shipping promotions. Subscribe to our newsletter or follow us on social media to stay updated on these offers.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. You can track your order using the tracking number provided through the following methods:

  • Order Status: Log in to your account on our Site and visit the "My Orders" section to view the status and tracking information of your order.
  • Carrier Tracking: Use the tracking number on the carrier's website for real-time updates on the delivery status.

6. Delivery Issues

Delayed or Lost Shipments

If your order is delayed or lost in transit, please contact our customer support team at support@theoddballwagon.com or WhatsApp us at +91 78971 80350. We will work with the carrier to resolve the issue promptly and keep you informed throughout the process.

Incorrect Address

If you provide an incorrect or incomplete delivery address, please contact us immediately. We will make every effort to update the address before the order is shipped. However, if the package is already in transit, we may not be able to redirect it.

Failed Delivery Attempts

If a delivery attempt fails because you were unavailable to receive the package, our carrier will typically leave a notification and may attempt redelivery. Follow the instructions provided by the carrier to reschedule delivery or collect the package from a designated location.

7. International Shipping

We currently do not offer international shipping. We are focused on providing the best service to our Indian customers and may expand our shipping options in the future.

8. Package Condition

Damaged Packages

If your package arrives damaged, please take photographs of the condition and contact our customer support team immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund as appropriate.

Missing Items

If your package is delivered with missing items, please contact us within 48 hours of receipt. We will investigate and resolve the issue promptly.

9. Returns and Exchanges

For information on returning or exchanging items, please refer to our Return and Refund Policy.

10. Customer Support

For any questions or concerns regarding your shipment, please reach out to our customer support team at support@theoddballwagon.com.

11. Cash on Delivery (COD)

For details about our Cash on Delivery (COD) option, including applicable fees and conditions, please visit our COD Policy.

At The OddBall Wagon, we are committed to ensuring that your orders are delivered promptly and securely. Thank you for shopping with us, and we look forward to serving you.